Booking and Cancellation Policy

At Pure BodyWork Wellness ,our goal is to provide a calm, respectful, and professional environment where each client receives dedicated time and attention. To support this, we kindly ask that all clients review our booking and cancellation policy before scheduling a massage therapy appointment.

Cancellation Notice

We kindly request a minimum of 24 hours notice if you need to cancel or reschedule your appointment. This allows us to offer the vacant appointment slot to another client who may be on our waiting list.

Late Cancellation and No show

If you cancel your appointment less than 24 hours in advance or fail to show up to your schedule appointment. We will charge a cancellation fee equivalent to 50% of the service fee's cost.

Clients who no-show more that once may be required to prepay in full for future bookings.

Emergency Situations

We understand that emergencies can arise, and we will handle such situation with empathy and understanding. Please communicate with us as soon as possible in the event of an emergency, and we can work with you to find a suitable solution.

Late Arrival

We strive to accommodate all our clients, and punctuality is greatly appreciated. However, if you arrive significantly late for your appointment, we may need to shorten the duration of your service to avoid inconveniencing other clients.

Booking Confirmation

We send appointment reminders via email or text message for your convenience. However, the responsibility to remember and manage your appointments ultimately rests with you.

We appreciate your understanding and cooperation in helping us maintain the highest standards of service for all our valued clients.